Networking's Problem

If your computer doesn’t connect to the Internet, there are some action that you have to do:

• First check to see if the cable connecting the network card into the network drop is connected to the drop and to the computer.

• Check the back of the computer to see if the network card light is on.

• Check to see if the site you are trying to pull up is at fault by typing in a common URL to see if it will make it out to that site.

• Check to see if anyone else's machine is having problems. If everyone is, then it could be the network is having difficulties.

• If the Internet connection is off on a particular hallway only, a hub connection could be down or bad.

• If there is only one machine having problems and the light on the network card is not on, try plugging another machine that works into that drop. It could be that particular drop is bad, or plug the machine that doesn't seem to work into a different drop to see if it would work there.

• Record all the data and call the Help Desk.

• Only send a call in one way either by email, in person or by Phone. Sending it in more then one way can cause multiple trouble tickets and will slow down the time it takes to get the machine repaired.

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