Printer Problems

If you have problem with your printer, there are some action that you have to do:

• Check the cables first. Unplug and replug the printer into the computer. Be sure the power cable is plugged in and the outlet works.

• Check to make sure the correct printer is selected in the Print Dialog box. If you are on a network, you could be sending the output to a printer in someone else's room.

• Can you print from a different application? Does it only occur with a certain application or is it not working with anything?

• Can you print a test page directly from the printer with it unconnected to the computer? Each manufacturer has their own special series of buttons to hold down for this self-test. Most of the time it will be in the user's manual.

Reinstall the software. Delete the old drivers first. Did that fix the problem?

Printer machine won’t turn on.
• Check to see if the power is on.
• Check to see if the printer cable plugged into the back of the printer and the wall.

Error lights are flashing.
Check the error display on the fax for jams, paper, toner, etc.

Can connect to the network.
Open the Network Neighborhood icon on your desktop. You should see a long list of servers. If not, reboot.

My printers are gone.
Open your Start Menu; go up to settings, then over to printers. You should see a list of your printers that you use there. If not, reboot.

My printer is set to work offline.
Open your Start Menu; go up to settings, then over to printers. Click once on your printer, select "File" in the top left corner and verify that "work offline" does NOT have a check mark next to it.

The printer is paused.
Open your Start Menu; go up to settings, then over to printers. Double click on your printer, select "File" in the top left corner and verify that "pause printing" does NOT have a check mark next to it.

Printer Does Not Respond.
First, make sure that the printer is online and has paper in the tray. Check to see if the printer will work with another program. If so, Clear the unit's memory by turning it off, waiting a few seconds, and turning it back on. (Check the printer cable to make sure it is firmly connected to the printer and the computer. Reinstall the printer, select Start-> Settings-> Printers to open the Printers folder. Right click the icon for the printer and select Delete. Then reinstall it by clicking the Add Printer icon.

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